Last updated: 25 October 2026
This policy explains what personal information this website collects, why, and what happens to it. TheTimberVerse.co.uk is run by JDG Professionals Ltd, company number 07787860, registered in England and Wales. Registered office: Gerniog Isaf, Mynydd Nefyn, Pwllheli, LL53 6TL. For anything about your data, contact us through getinspired@thetimberverse.co.uk.
What we collect
- Enquiry and Build Review forms: your name, email address, what you write, and any optional details (location, dates, project sizes). If you attach drawings or photos to a Build Review, those files too.
- Technical information: your IP address and browser details, which are processed briefly to deliver the site securely and to stop spam.
We don’t use advertising, tracking or analytics cookies, and we don’t sell or share your information for marketing.
Why we use it
- To reply to your enquiry and, if you ask, to quote for or arrange a build, session or Build Review. The legal basis is taking steps at your request before a contract, or our legitimate interest in answering messages.
- To keep the site secure and free of spam (legitimate interests).
Where it goes
- Email: form messages and any attached files are sent to our email inbox (Google Gmail). Attached files are deleted from the website’s server as soon as the email has been sent. The website itself doesn’t keep a copy of your message.
- Cloudflare protects and speeds up the site. It processes visitors’ IP addresses for security, and runs the “I am human” check on our forms.
- YouTube, Instagram, Facebook and TikTok: videos from these sites only load when you press play. After that, the platform’s own privacy policy applies. YouTube videos use its privacy-enhanced mode.
- Our web host stores the website and its backups.
Some of these providers may process data outside the UK. When they do, they use recognised safeguards such as the UK International Data Transfer Addendum or adequacy regulations.
Email sign-ups
If you sign up for free plans by email, we keep your email address, your first name if you give it, what you asked to hear about, the form and page you signed up on (and the campaign link or referring website, unless your browser sends Do Not Track), the date and time you signed up and confirmed, the exact consent wording you agreed to, whether you used a phone or a computer, and a one-way code made from your connection’s IP address (not the address itself) to stop spam. We use this to send you the emails you asked for, and to show that you agreed.
We ask you to confirm by email before you’re added (double opt-in). Unconfirmed sign-ups are deleted after 7 days. The list is stored in this website’s own database. Newsletters are sent through Brevo (Sendinblue SAS), which acts as our processor and holds a copy of confirmed subscribers’ email address, name and interests for that purpose only. Emails from us contain no tracking pixels.
Every email has a one-click unsubscribe link. When you unsubscribe, we delete your details and keep only a one-way code of your email address and the date, so that you aren’t emailed again by mistake. You can ask us to see or delete your data at any time through getinspired@thetimberverse.co.uk.
“Email me this plan” sends a one-off email with the plan links. We don’t keep your address afterwards unless you also tick the box to get new plans.
Instagram and Facebook messages
If you comment a keyword such as “PLAN” on a TheTimberVerse.co.uk post on Instagram or Facebook, we send you one private message with the free plan you asked for and reply to your comment. To do this, and to make sure we only message you once, we keep the comment’s ID and your Instagram or Facebook account ID (not your name or what you wrote) for 90 days, then delete it. We don’t use it for anything else or share it. To have it deleted sooner, message us on Instagram or Facebook, or email us at getinspired@thetimberverse.co.uk.
Deleting your data
To delete the data our Instagram and Facebook message service holds about you, send us a message on Instagram (@the_timberverse) or Facebook with the words “delete my data”. We’ll remove it within 30 days and confirm. It’s deleted automatically after 90 days anyway.
How long we keep it
We keep enquiry emails for as long as needed to deal with your enquiry and any work that follows, and normally no longer than two years after our last contact. Records connected to paid work may be kept for six years for tax and legal reasons.
Cookies
Visitors get no cookies from the website itself. Cloudflare may set a small security cookie to tell people from bots, which is strictly necessary. Cookies are only set for site administrators when they log in.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, object to or restrict how we use it, or ask for a copy to take elsewhere. Contact us through getinspired@thetimberverse.co.uk and we’ll reply within one month. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.
Changes
If this policy changes, the new version will appear on this page with a new date.